FAQ
Your Questions Answered
Frequently asked questions
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Billing & Pricing
Find The Best Package For Your Budget
Payments Accepted
We accept a variety of secure and convenient payment options for your peace of mind. Payments can be made via EFT (Electronic Funds Transfer), cash, or other agreed methods prior to or upon completion of the service.
All payments are expected within the agreed timeframe. Proof of payment may be requested for EFT transactions. For recurring or commercial clients, customised payment arrangements can be discussed.
Cancellation Policy
We understand that plans can change. If you need to cancel or reschedule a booking, please notify us at least 24 hours in advance.
Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee, as we reserve time and staff specifically for your booking. Same-day cancellations or no-shows may be charged up to 50% of the service fee.
For recurring services, missed appointments without notice will be treated as a late cancellation.
We appreciate your understanding and cooperation, which helps us provide reliable service to all our clients in Port Alfred and Cape Town.
Satisfaction Guarantee
Your satisfaction is our top priority. We take pride in delivering high-quality cleaning services and attention to detail on every job.
If you are not completely satisfied with any aspect of our service, please notify us within 24 hours of the cleaning. We will gladly return to address any concerns at no additional cost.